Shipping policy
Where I ship. United States only, including Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, and PO boxes.
Cost. Standard shipping is free on orders of $200 or more. Orders under $200 ship for a flat $8. Express and fastest options are priced at checkout.
When it ships. Orders ship within 2 to 5 business days. Most ship sooner. Business days are Monday through Friday, not counting U.S. federal holidays. If something will hold your order longer than that, I'll email you before it does, with a new date and the option to cancel for a full refund.
How long it takes to arrive. These are carrier estimates from the day your order ships, not guarantees:
- Ground: 4 to 5 business days to the East Coast, 5 to 10 to the West Coast, Alaska and Hawaii
- Express: 2 to 3 business days
- Fastest: 1 to 2 business days
I ship with UPS, FedEx or USPS, whichever fits the package and address best. Military addresses and PO boxes ship USPS Ground only.
Tracking. You'll get a tracking email when your order ships.
Changes and cancellations. You can cancel, or change the size or color, within 24 hours of ordering. Email tom@iliumclothing.com with your order number. After 24 hours the order may already be packed, so it's a return instead, and returns are on me.
Wrong address. Please check your address at checkout. I can't change it after an order ships. If a package comes back to me because of an address error, I'll refund the order, or reship it once you confirm the right address. The first reship is free.
Lost, stolen or damaged packages. If tracking shows no movement for 7 business days, or your package arrives damaged, email me with your order number and a photo of any damage. I'll file with the carrier and replace or refund it. If tracking says delivered but the package never reached you, I'll cover the first claim per customer.
Pre-orders. Pre-order items ship on the date shown on the product page.
Military and territory returns. Military and U.S. territory orders ship on the same terms as everyone else, but returns and exchanges from APO/FPO/DPO addresses and U.S. territories are not free. You pay the return postage.